(https://www.lkhospitals.com, http://www.lkhospitals.co.in & https://www.lkhospitals.in ), hereinafter referred to as LK Hospitals Websites on the world wide web as well as other software and applications provided by LK Hospitals value your privacy. Your privacy is important to us and we strive to take reasonable care and protection of the information we receive from you, the User. In this regard, we adhere to the various governing laws in India 

This privacy policy (“Privacy Policy“) explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy).

WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia: Section 43A of the Information Technology Act, 2000;

1. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
2. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including sensitive personal data or information;
2. The purpose, means and modes of usage of such information; and
3. How and to whom we will disclose such information.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with non-affiliate third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

Collection and processing of personal information:

Accessing or correcting your personal information: 

At any time, the provider can request regarding their own personal information maintained at LK Hospitals for various purposes as listed below but not limited to:

• General information
• Update of personal information
• Deletion of personal information

LK Hospitals will respond to such requests as soon as possible after confirming the authenticity of the requestor and the request.

INFORMATION COLLECTION AND USE

Personal Information.

We might collect Online “Personal Information” i.e. personally identifiable information such as information you provide, or that others provide to us on your behalf, via forms, surveys, applications or other online fields including but not limited to name, postal or email addresses, telephone, fax or mobile numbers.

How We Use Personal Information

We may use Personal Information to:

• Respond to your inquiries and fulfil your requests;
• Send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information;
• Send you marketing communications that we believe may be of interest to you;
• Personalize your experience on the Site;

Allow you to participate in surveys, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose Personal Information;

Analyse data for our business purposes, such as audits, medical records, enhancing the Site, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns; or Control risk, to comply with laws and regulations and to comply with other legal process and law enforcement requirements.

Other Information We Collect Online

“Other Information” is any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual, such as:

• Browser information Online Privacy Policy
• Information collected through cookies, pixel tags and other technologies
• Demographic information and other information provided buy you such as your date of birth; or
• Aggregated and De-identified Data

How we protect your personal information

To protect your personal information from unauthorized access and use, we use security measures that comply with Indian law. These measures include computer safeguards, Data and Database Encrypting, and secured files and buildings.

How We Collect and Use Other Information

We and our affiliate third-party service providers, if any, may record, collect and use Other Information in a variety of ways, including:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version and Internet browser type and version. We use this information to ensure that the Site functions properly and for security purposes.

Use of cookies: Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited and language preferences. We use the information for security purposes, to facilitate navigation, to display information more effectively and to personalize your experience while visiting the Site. We also gather statistical information about the usage of the Site in order to continually improve the design and functionality, to understand how people use the Site and to assist us with resolving questions regarding the Site.

You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site.

Use of an analytics and optimization service that tracks and analyzes activity on the Site. We use the information for security purposes, to facilitate navigation, to display information more effectively, to continually improve the design and functionality and to understand how people use the Site.

Use of pixel tags, web beacons, clear GIFs or other technologies: These may be used in connection with some Site pages and HTML-formatted email messages to measure the effectiveness of our communications, the success of our marketing campaigns, compile statistics about usage and response rates and to assist us in resolving customers’ questions regarding use of the Site.

IP Address: Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems and administering the Site.

Aggregated and De-identified Data: “Aggregated and De-identified Data” is data we may create or compile from various sources, including mouse clicks and movements, scrolling activity and text you type into the Site. This information is used for business purposes, which may include offering products or services, research, marketing or analyzing market trends and other purposes consistent with applicable laws.

ADDITIONAL INFORMATION

Social Media Sites

LK Hospitals Websites provide experiences on social media platforms such as Facebook®, Twitter® and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post, such as pictures, information, opinions or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

Links

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant or other order by a court of competent jurisdiction. Where required by applicable law, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Security

To maintain the accuracy of the Personal Data, as well as to prevent unauthorized access and ensure the correct use of Personal Data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the Personal Data we collect.

We use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data we collect online. When you type in sensitive information, it will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain in DB is securely stored and further protected through our use of appropriate access controls.

In addition, to better protect certain Personal Data, some areas of the website channels are inaccessible unless you supply individually identifiable and verifiable information,

As stated above, in some instances we may entrust Personal Data to third party service providers (including service providers outside of your jurisdiction) upon your acceptance, binding them to protect the security of Personal Data and only to use it for the purposes we specify.

Privacy Policy Update

In the future, we may need to change this Online Privacy Notice. Please review it periodically. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we may share it with anyone. Any change to a Privacy Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these revisions acknowledges your receipt of the revision and your agreement to and acceptance of the revised Privacy Notice.

If you have any grievance with respect to our use of your information, you may communicate such grievance to  [email protected]